This privacy policy (this “Policy“) explains how personal information is collected, used, and disclosed by The Phoenix. This Policy applies to visitors and users (individually,”you“) of The Phoenix website (Site). By visiting or using our Site, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.

Third parties (such as restaurants at which you may make reservations, join waitlists, and social networks that you use in connection with our Site) may also collect, use, and share information about you. This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any information they collect. For information about third-party privacy practices, please consult with them directly.

BRIEF OVERVIEW

Information We Collect

We may collect Personal Information and Device Information in connection with your registration, use, purchase, or inquiries on or about our Site that link to this Policy.

How We Use Your Information

We may use your information to provide services, respond to and fulfill your requests, operate and market our Site, comply with applicable law, and as otherwise permitted by applicable law.

How We Share Your Information

We may share your information with restaurants,restaurant groups,restaurant affiliates, gift card merchants, our affiliates, subsidiaries, business partners, service providers and other third parties to provide our Site and fulfill your requests, and as otherwise consented to by you or as permitted by applicable law. Under certain circumstances, we act merely as the data processor of your information.

Security of Your Information

We maintain commercially-reasonable technical, administrative, and physical security measures designed to protect your information.

Cookies and Other Tracking Technologies

We may use cookies and similar technologies to help provide our Site, offer you a more personalized user experience and market products and services to you.

Your Choices

You can opt out of receiving marketing communications from us, change your communication preferences, update your location sharing, and/or opt-out of certain sharing of your information with third parties.

Access and Correction of Your Information

We provide you with the opportunity to be informed of whether we are processing your information and to access, correct, update, oppose, delete, block, limit, or object, upon request and free of charge, to our use of your information, to the extent required by applicable law.

International Transfers

We may transfer your information outside of your home country. To protect your information, any such international transfers will be made in accordance with applicable law.

Links to Other Websites

Our Site may contain links to other websites or services that are not owned or controlled by The Phoenix, including links to websites of our advertisers, sponsors and partners.

Changes to This Policy

You will be notified about any material changes to this Policy via a posting on our Site, and as otherwise required by applicable law.

Contact Us

If you have questions about this Policy, please contact us.

I. INFORMATION WE COLLECT

Personal Information. By visiting or using our Site, we may collect the following categories of personal information (“Personal Information”) you provide to us: name; email address; postal address; phone number (including your mobile phone number); billing information; survey responses; demographics; primary dining city; current and past restaurant reservation details; booking path; favorite restaurants; searches; sites or restaurant pages visited; special restaurant requests; dining activity (e.g., frequency, restaurants, restaurant type, meal type, cancelations, no-shows); dining preferences; marketing responses; account settings; passwords; contact information of people you add to, or notify of, your restaurant reservations through our Site; names and email addresses of recipients of The Phoenix Gift Cards and Merchant Gift Cards; customer support and other requests you make through our Site; restaurant reviews and other information you provide on our Site; and other information you may provide about yourself or others to our Site or to which you provide us with access via third-party platforms.

We do not proactively collect personal information considered as sensitive personal information such as health-related information. However,our Site include text boxes which are designed for you to provide your choice of certain information about your dining preferences. You should be aware that information you freely submit in these boxes may reveal to us or to the restaurants or third parties with whom we share information (as detailed in the How We Share Your Information section, below) certain information that may be considered as sensitive personal information under applicable law. For certain services on our Site, credit or debit card account information may be required.

In addition, we may receive certain categories of Personal Information listed above from sources other than you, such as from third-party websites, applications, and services (each, a “third-party platform”), restaurants, and other third parties, including individuals who have added you as a guest to their reservation. We may combine this information with information we collect on our Site.

Device Information. When you visit our Site, some information is automatically collected from devices (e.g., mobile, computer, laptop, tablet) used to visit or use our Site including, but not limited to, operating system, access times, browser information (e.g., type, language, and history), settings, and other data about your device that we use to provide the services or as otherwise described in this Policy (“Device Information”). We also collect information about your usage and activity on our Site using certain technologies, such as cookies, web beacons and other technologies (see our Cookies and Interest-Based Advertising Policy for more details).

Location Information. If you use our Site, we may receive your generic location (such as city or neighborhood) or, with your consent, precise geographic location data from your mobile device when the app is running and when it is not running. We may, for example,receive this information when you select restaurant search locations, enter your local dining city in your account profile, when you are in proximity to certain beacons, choose to publish your location in reviews you leave for Restaurants on the Site, or in your comments or communications with us. We may use and store this information to provide and improve features of our Site, for example, to tailor our Site on a needs-based manner to provide you more relevant content about restaurants in your dining city. Please see the Your Choices section, below, for more information about how to adjust your preferences, including those related to location information.

Personal Information, Device Information, and location information are collectively referred to as “your information.”

II.HOW WE USE YOUR INFORMATION

We may use your information for the following purposes (“Purposes”), to: provide you with the services, products, and functionality offered on our Site and fulfill your requests, including, but not limited to, making reservations, reviewing restaurants, paying for services, joining waitlists, sending The Phoenix Gift Cards and Merchant Gift Cards to recipients that you designate, and notifying people you add to, or otherwise request to notify of, your restaurant reservations through our Site; communicate with you about your account or use of our Site, services, products and/or functionality; respond to, or follow up on, your comments and questions, and otherwise provide customer service; communicate with you about special offers and other marketing communications; operate and improve our Site, products, services, and functionality; process and deliver contest entries and rewards; authenticate your credit or debit card account information, if applicable; personalize your experience on our Site, including displaying relevant advertising; provide information, services and products to our customers, including restaurants and their restaurant groups and restaurant affiliates; link or combine with other information we get from third parties to help understand your needs and provide you with better service; perform statistical analysis; protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; comply with our policies, procedures and legal obligations; and as otherwise consented to by you and as required or permitted by applicable law.

If you do not provide us with certain of your information, we may not be able to fulfill the requested Purpose of collection, such as to respond to your queries or provide our Site to you.

Combined Information. We may combine your Personal Information with Device Information and location information (with your consent, where required) to serve you specifically, such as to deliver a product to you according to your preferences or restrictions, or for advertising or advertising targeting purposes. When we combine Personal Information with Device Information in this way, we treat it as, and apply all of the safeguards in this Policy applicable to, Personal Information.

Electronic Communications. Consistent with the above Purposes, we may communicate with you via electronic messages, including email, text message, or mobile push notification to, for example: send you information relating to our products and services, including reservation and waitlist confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages; and/or, subject to the Your Choices section, below, and/or applicable law, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by The Phoenix , our parent companies, our subsidiaries, our affiliates, restaurants, and other business partners. With your consent, we may contact you at the mobile phone number that you provide to us by way of direct dial calls, autodialed and prerecorded message calls, and text messages in connection with the above Purposes.

Our Role as Data Controller and Data Processor. We generally act as the data controller of your information; however, under certain The Phoenix programs, restaurants may engage us to provide them with certain processing services related to information owned or controlled by the restaurant. We are not responsible for any restaurant’s use of information for which it is an owner or controller. To learn more about how a restaurant may use such personal information, you should review its privacy notice.

Aggregated Information. We may aggregate information collected from you and other users as well as Device Information and location information (with your consent, where required) to produce general statistics that cannot be linked to you or any other specific user and with which we attempt to provide you with a better experience, to improve our services, and to analyze and understand how our Site and products are used.

Retention. We will retain your information for the period necessary to fulfill the Purposes outlined in this Policy and as otherwise needed to comply with applicable law and internal company policies.

III. HOW WE SHARE YOUR INFORMATION

a. Information Shared With Restaurants and Their Affiliates

When you make a dining request through our Site, such as a restaurant reservation, joining a restaurant waitlist, or making a payment to a restaurant through our Site, we automatically provide certain categories of your information to the restaurant in order to facilitate your request. For requests to dine, this information may include your name, dining profile, time and date of visit, party size, your phone number, your dining preferences, guest information, any special requests or comments that you choose to submit (if any), and your email address. Your information is provided to the restaurant, just as it would if you contacted the restaurant directly. If you provide a mobile phone number in connection with your dining request, restaurants may send you text messages regarding your dining request. Some restaurants also require you to provide credit or debit card account information to secure your reservation.

When you make a dining request, we may also share with the restaurant additional information about you, such as information about your dining activity and history, and/or information that we collect from third parties. Depending on where you reside, and as permitted by applicable law, we or the restaurant may additionally share certain of your information with such restaurant’s affiliated restaurants (such as affiliated brands), restaurant group and/or restaurants with the same brand or parent-brand (collectively, such restaurant’s “restaurant group”), or other entities associated with such restaurant (such as the parent entity of the restaurant group or affiliated hotels) and/or their service providers (collectively, the associated entities and service providers, such restaurant’s “restaurant affiliates”) under The Phoenix’s programs. Specifically, we or the restaurant may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group to enhance the hospitality such restaurant group provides you when you dine with them (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customized service”) and to improve the restaurant’s table and shift planning. In addition to providing you with more customized service, we or the restaurant may, as permitted by applicable law, share your information with such restaurant’s restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve their services. The The Phoenix entity identified here would be the services provider/data processor of the restaurants under these The Phoenix programs. For more information, please feel free to contact the restaurants at which you dine or book, or The Phoenix as detailed in the Contact Us section below. To learn more about your choices related to how we share your information with restaurants, restaurant groups, and/or restaurant affiliates under our programs, please see the Your Choices section below.

We may share with restaurants summary reports of feedback from diners. If you provide comments about a restaurant through our Site, these comments may be shared with or may be accessible by that restaurant. We will not tie your comments with other information that can identify you, but a restaurant may be able to tell who you are from your comments, particularly if you give your name in the comments or provide contact information, such as an email address.

b. Information Shared With Gift Card Merchants

If you purchase a Merchant Gift Card (or redeem an The Phoenix Gift Card for a Merchant Gift Card) through our Site, we notify the applicable issuer of the Merchant Gift Card and provide the issuer with certain related information about your purchase or redemption, including your name, the gift card recipient’s name, and the amount of the Merchant Gift Card.

c. Information You Share Socially

Our Site may allow you to connect and share your actions, comments, content, and information publicly or with friends. Our Site may also allow you to connect with us on, share on, and use third-party platforms, including those on which The Phoenix has a presence.

Please be mindful of your personal privacy needs and the privacy needs of others as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public or share with others. The Phoenix also does not control the privacy practices of third-party platforms. Please contact those sites and services directly to learn about their privacy practices.

d. Other Sharing

We do not share your information with third parties other than as described above and as follows:

We may share information with other third parties, with your consent, where required,for their own marketing purposes, which are subject to the separate privacy policies of such third parties.To learn more about your choices related to how we share your information with third parties, please see the Your Choices section, below.
We may share information with third-party vendors, consultants, and other service providers who perform functions on our behalf (e.g., hosting or operating our Site, data collection, reporting, ad response measurement, site analytics, data analysis, delivering marketing messages and advertisements, processing credit card payments, and providing fraud detection services). We do not authorize these third parties to use your information for purposes other than for which it has been provided, and do not authorize these third parties to disclose that information to unauthorized parties. We require these third parties to maintain appropriate security to protect your information from unauthorized access or processing.
We may disclose your information to regulatory authorities, courts, government agencies and other third parties where we believe that doing so would be in accordance with or permitted or required by any applicable law, regulation or legal process, to defend the interests, rights, and/or property of The Phoenix or others, or to respond to emergencies.
We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
We may share aggregate statistical data for the improvement of services offered by our Site. We may also share aggregated or de-identified information with third parties in our discretion.
We may otherwise share your information as directed by you or subject to your consent.

IV. SECURITY OF YOUR INFORMATION

The Phoenix takes commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

V. COOKIES AND OTHER TRACKING TECHNOLOGIES

We collect information about your usage and activity on our Site using certain technologies, such as: cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law. See our Cookies and Interest-Based Advertising Policy for more details.

VI. YOUR CHOICES

Email. If you do not want to receive marketing and promotional emails from The Phoenix , you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications. Alternatively, to the extent that applicable law requires your prior opt-in consent to receive marketing and promotional emails, you can choose not to opt-in.

Mobile Push Notifications. You can use the settings on your mobile device to enable or turn off mobile push notifications from The Phoenix .

Application location choices. As detailed in the Information We Collect section, above, we may collect information about your location if you enable location services through the settings in your mobile device, or, as required, with your consent. You can change the privacy settings of your device at any time to turn off the sharing of this location information with our Site.If you choose to turn off location services, this could affect certain features or services of our Site.If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.

VII. ACCESS AND CORRECTION OF YOUR INFORMATION

If you would like to make corrections to your information you may contact us as detailed in the Contact Us section.

VIII. LINKS TO OTHER WEBSITES

Our Site may contain links to other websites or services that are not owned or controlled by The Phoenix , including links to websites of restaurants and our advertisers, sponsors, and partners. This Policy only applies to information collected by our Site. We have no control over these third party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third party websites linked to our Site. Your use of third parties’ websites linked to our Site is at your own risk, so we encourage you to read the privacy policies of any linked third party websites when you leave one of our Site.

IX. CHANGES TO THIS POLICY

Except to the extent limited by applicable law, we reserve the right to update this Policy to reflect changes to our information practices by prominently posting notice of the update on our Site, and as required, obtaining your consent. Any updates will become effective immediately after posting the updates to this Policy and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Policy periodically. You are free to decide whether or not to accept a modified version of this Policy, but accepting this Policy, as modified, is required for you to continue using our Site. If you do not agree to the terms of this Policy or any modified version of this Policy, your sole recourse is to terminate your use of our Site.

If we make any changes to this Policy that materially impacts previously collected information about you, we will obtain your prior express consent.

X. CONTACT US

If you have any questions about this Policy or information we have collected about you, please contact us by email at reservations@phoenixchudleigh.co.uk or by postal mail at:

The Phoenix
25 Fore Street | Chudleigh | Devon | TQ13 OHX

You can also contact your local The Phoenix directly.